Roadside assistance in Sydney Flat battery or a flat tyre?
$195covers the call-out and finding out what’s wrong, paid before we head out.
First, get yourself safe
We care about your safety more than the car.
Before you call us
- Pull over as far off the road as you can, and turn on your hazard lights.
- Wait away from traffic, behind a barrier if there is one. On a busy road, don’t wait in or beside the car.
- If you’re in danger, such as stuck in a lane of traffic, call 000 first.
- Then call us on 1300 696 999.
After a crash
- If anyone is hurt, call 000 for an ambulance and the police.
- Swap names and addresses, rego numbers and the car owner’s details with the other driver.
- No police at the scene? Report it to the Police Assistance Line on 131 444 within 24 hours if a car was towed, property was damaged, or you couldn’t swap details.
What is roadside assistance?
A technician comes to you when the car stops, finds out what’s wrong and gets it going where they can: a flat battery, a flat tyre or a warning light.
One fixed fee of $195 covers the call-out and finding out what’s wrong, and you pay it before we head out. If the car needs a part or a repair, we quote it first.
Call or message us any time, day or night, and we answer. Technicians come out from 8am to 6pm, as soon as we can get to you.
We don’t tow, do lockouts or bring fuel. If the car needs a tow, we can put you onto a towing company.
What we can help with
Jump starts
We get a flat battery going, then test the battery and the charging system.
New batteries
If the battery won’t hold its charge, we can fit a new one. We tell you its price first.
Flat tyres
We fit your spare, as long as it’s roadworthy.
Warning lights
We plug a scanner into the car to read the fault codes behind the light, so you know what turned it on and what it needs.
Small fixes on the spot
If it’s something quick, like a blown fuse or a loose battery terminal or hose, we fix it there.
Bigger repairs
If it needs more, the technician tells you what’s wrong and we quote the repair.
Who comes out to you?
A technician in a marked ute or van, with their tools and test gear.
We’re a licensed motor vehicle repairer, so if the car needs more than a quick fix, we can quote the repair and do it at your home or work.
- Our technicians are authorised by Transport for NSW
- A licensed motor vehicle repairer, NSW Lic No. MVRL62214
- Our own technicians on every job
How it works
Step 1: Call or message us
Any time, day or night, on 1300 696 999. Tell us where you are and what the car is doing.
Step 2: Pay the roadside fee
$195, before we head out. It covers the call-out and finding out what’s wrong.
Step 3: We come out and diagnose it
From 8am to 6pm, as soon as we can. The technician finds the problem and makes sure you and the car are safe.
Step 4: We quote the fix
Say yes, and if we can do it there, such as a new battery, we do it and you pay for it then. Anything else we quote separately.
$195the roadside fee, paid before we head out
What it costs
One fixed fee covers the technician coming out to you and finding out what’s wrong.
If the car needs a part or a repair, the technician quotes it there. Say yes, and if it can be done on the spot, we do it and you pay for it then. Anything else we quote separately, and nothing goes ahead without your OK. Read the terms.
Where we cover
- 725Sydney suburbs our technicians come to
- 32Sydney council areas our technicians work in
What to have ready
Somewhere safe to wait: off the road, hazard lights on, away from traffic
Where you are: the street and suburb, or the nearest cross street
The car’s make, model and rego
Your car keys, so we can start the car and open the boot to get your spare tyre
For a flat tyre: the jack and wheel brace (the tool that undoes the wheel nuts) that came with the car, if you still have them
If your wheels have locking nuts, the special key that undoes them
Questions about roadside assistance
We answer calls and messages any time, day or night. Technicians come out between 8am and 6pm, as soon as we can get to you.
The roadside fee is $195, paid before we head out. It covers the call-out and finding out what’s wrong. If the car needs a part or a repair, such as a new battery, the technician quotes it there. Say yes, and if it can be done on the spot, we do it and you pay for it then. Anything else we quote separately.
Roadside fee termsIt depends on where you are, where our technicians are working that day and the traffic. When you call, we tell you whether someone can come and when to expect them. We can’t promise an exact time.
Yes. We jump-start it, then test the battery and the charging system. If the battery won’t hold its charge, we can fit a new one, and we tell you the price first.
Yes. We fit your spare, as long as it’s roadworthy. A space saver spare is only meant to get you to a tyre shop, so have the flat repaired or replaced soon.
The technician tells you what’s wrong and what it needs, and we quote the repair. We do brakes, batteries, steering and suspension, and fault scans at your home or work.
Mechanical repairsNo, we don’t tow. If the car needs a tow, we can put you onto a towing company, and you pay them directly.
No, we don’t do lockouts or lost keys.
No. If there’s been a crash, someone is hurt, or you’re somewhere dangerous, call 000 first.